Kicking the Tyres: How NCS Stress-Tested a Tier-1 Roadside Giant's Transformation Before It Cost Them
Imagine your board has already signed off a major transformation, budget committed, architecture agreed, programme in motion, but nobody has tested whether the plan survives contact with your legacy estate and real operating model. That was the position facing a Tier-1 UK roadside assistance provider midway through rebuilding its core operations, prediction, prevention, triage, diagnostics, dispatch and field-service management, around a new cloud-native architecture. NCS ran a 4-week rapid sprint to pressure-test the transition before assumptions hardened into cost, delivering 13 actionable recommendations, 8 of them accepted or already in motion within weeks, and a programme measurably safer to keep funding.
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