Dynamics 365 Consulting
We define your Dynamics 365 strategy, application scope and roadmap around your business goals.
Microsoft Dynamics 365
Bring your finance, sales, customer service, operations and business data together within a connected Microsoft ecosystem.
Overview
From technology investment to business value
Disconnected systems, manual processes and fragmented customer and operational data can make it difficult to scale efficiently.
Microsoft Dynamics 365 Services can help bring your finance, sales, customer service, operations and business data together within a connected Microsoft ecosystem.
At NCS London, we help UK businesses assess, plan, implement, integrate, optimise and support Microsoft Dynamics 365 solutions around their business requirements. Whether you are considering Dynamics 365 for the first time, replacing legacy business systems or looking to get more value from your existing platform, we help you take a structured path from technology investment to business value.
Why Dynamics 365
Your business should not have to work around disconnected technology
When finance, customer information and operational data sit in separate systems, it becomes harder to see the business clearly. Dynamics 365 brings ERP and CRM together with Microsoft's cloud, data, automation and AI ecosystem, giving you a more connected foundation for growth. With the right strategy, it can help you:
Connect finance, sales, operations and customer information
Reduce manual and repetitive processes
Improve visibility across business operations
Standardise and automate workflows
Give teams access to more relevant business information
Strengthen customer engagement
Build a scalable technology foundation for growth
Extend business capabilities through Microsoft Power Platform and AI
The challenge is choosing the right applications, designing them around your processes and ensuring the platform integrates effectively with the rest of your technology estate.
What We Offer
Microsoft Dynamics 365 Services for Your Business
From strategy and implementation to integration and ongoing support, we help UK businesses get more value from their Dynamics 365 investment.
Dynamics 365 Implementation
Configure and deploy Dynamics 365 solutions aligned with your processes, teams and operational requirements.
Dynamics 365 Customisation
We build extensions and configurations for specific business processes and user requirements.
Dynamics 365 Integration & Migration
We connect Dynamics 365 with your existing applications and migrate data and workloads in planned stages.
Dynamics 365 Upgrade & Modernisation
We assess your current environment and plan and carry out upgrades and architecture changes.
Dynamics 365 Support & Managed Services
We provide ongoing support, monitoring, troubleshooting and enhancements for your platform.
Business Solutions
Connect Every Part of Your Business with Dynamics 365
This section explains how Dynamics 365 capabilities help individual departments work more effectively.
Finance
Improve financial visibility, streamline accounting and support better financial decisions.
Supply Chain Management
Connect procurement, inventory and operations for better coordination and control.
Sales
Manage customer relationships, track opportunities and improve sales visibility.
Customer Service
Manage customer enquiries, service cases and support workflows more efficiently.
Field Service
Coordinate field technicians, appointments and service operations.
Customer Insights
Bring customer data together to understand behaviour and personalise engagement.
From Strategy to Optimisation
One partner across your Dynamics 365 journey
Your requirements may change after implementation. You may begin by replacing a legacy ERP, then need to integrate CRM, automate workflows, improve reporting or introduce AI capabilities as your organisation evolves. Our Microsoft Dynamics 365 Services can support your journey across five key stages.
- 01
Assess
Understand your current systems, processes, challenges and business objectives.
- 02
Plan
Define the right Dynamics 365 applications, architecture and implementation roadmap.
- 03
Implement
Configure and deploy the solution around your business requirements.
- 04
Integrate
Connect Dynamics 365 with your existing applications, data and wider Microsoft ecosystem.
- 05
Optimise
Continuously improve your platform as your business requirements evolve.
Why NCS London
Technology expertise with a focus on business outcomes
Dynamics 365 projects involve multiple stakeholders, systems and dependencies. The right partner understands the technology while keeping business objectives at the centre. Our structured approach covers:
Strategic guidance
Make informed decisions about Dynamics 365 applications, architecture and roadmap.
End-to-end capability
Access support across consulting, implementation, integration, migration, optimisation and ongoing support.
Microsoft ecosystem alignment
Explore how Dynamics 365 can work alongside Azure, Power Platform, data and AI capabilities.
Scalable solutions
Build a platform that can adapt as your organisation and technology requirements evolve.
UK business focus
Work with a partner focused on the technology and transformation requirements of UK businesses.
Frequently Asked Questions
NCS London provides Dynamics 365 consulting, implementation, customisation, integration, migration, upgrade, optimisation and ongoing support services. We can help businesses plan and improve their Dynamics 365 environment around their operational and technology requirements.
The right Dynamics 365 application depends on your business processes, objectives, existing technology and future requirements. Our consulting approach can help assess your needs and identify the appropriate Dynamics 365 applications and capabilities.
Yes. Dynamics 365 can be integrated with Microsoft technologies, third-party applications and legacy systems. We can assess your existing technology landscape and define an integration approach that supports connected data and business processes.
Yes. We can help assess your existing environment, plan the migration, consider data and integration dependencies, and develop a structured approach to moving to Dynamics 365 while managing implementation risks.
Yes. Our Dynamics 365 support services can cover application issues, troubleshooting, performance optimisation, configuration, integrations and ongoing enhancements to help your platform continue to support changing business requirements.
Yes. Dynamics 365 can be extended through Microsoft technologies such as Power BI, Power Apps and Power Automate, alongside appropriate AI capabilities. These can help organisations improve reporting, automate workflows, build applications and enhance business processes.
Timescales depend on the applications involved, the scope of configuration, data migration and integrations. We agree a realistic plan and roadmap with you during the assessment and planning stages.
Yes. We can work with your internal teams, providing specialist Dynamics 365 expertise where it is needed while your team retains ownership of day-to-day priorities.
Contact us
Ready to get more from Microsoft Dynamics 365?
Whether you are evaluating Dynamics 365, replacing a legacy platform, planning a migration or looking to improve an existing implementation, the right strategy can help you maximise your investment. Talk to NCS London about your Dynamics 365 requirements and identify the right next step for your business.
Prefer to talk? Call us on 020 3326 7268